Terms and Conditions

    • All orders placed using our web site are processed Monday to Friday only. (excluding public holidays)
    • The delivery time frame displayed in the delivery quote section of the web site, is the minimum time frame only and does not include the processing time required. 
    • During very busy seasons such as Easter & Christmas, an addition 4 days lead in time maybe required to process some orders.
    • Chocolate Items ordered incur a minor fee of $2.00 per ice pack required for shipping.
    • Chocolate or products that can be affected by heat will generally only be posted on a Monday-Wednesday as once it leaves our premises we can't speak for how it is stored by our postal provider. Once the product has left our building we are not responsible for it's storage or care. 
    • Products and some promotion items may be sold on or just after the best before date. Most foods have a best-before date. You can still eat foods for a while after the best-before date as they should be safe but they may have lost some quality. If there is an issue with the product please contact our sales staff. 
    • Click and Collect is available Monday to Friday and generally is ready within 24 hours. You will be notified as soon as your order is ready for collection. If you do not receive your notification within 48 hours please contact us to confirm. 

    Some products may become "Out of Stock" in which case the customer will be given the option of:

    1. An estimated time in which products will be back in stock.
    2. Substituting for another product of customer choice.
    3. Refund on ‘Out of Stock’ item from order.

    Only on special request will we send notice of dispatch/shipment.

    If products are stored in the polystyrene boxes after delivery, the quality and taste of the products will be negatively affected.
    Tom's confectionery warehouse will not accept responsibility, replacement stock at our cost or refund any money, if products are stored in a manner that can affect their quality after the products have left our building.

     

    Refund Policy:

    Due To Health Department Restrictions, No Refunds Or Exchanges Will Be Given On Products Sold.

      

    Tom's Confectionery Warehouse Privacy Policy


  • This Privacy Policy explains how Tom's Confectionery Warehouse ("we," "us," or "our") collects, uses, discloses, and protects the personal information of our customers, website visitors, and other individuals ("you").
    1. Information We Collect
    We may collect the following types of personal information from you:
    Contact Information: Name, email address, phone number,1 mailing address, company name.
    Order Information: Order history, purchase history, shipping and billing information, delivery addresses.
    Account Information: Username, password, security questions.
    Financial Information: Credit card information, bank account details (if applicable).
    Technical Information: IP address, browser type, device information, browsing history, location data (if applicable).
    Marketing and Communications: Preferences for receiving marketing communications, event registrations, communication history.

    2. How We Collect Information
    We collect information from you when you:
    Place an order on our website, by phone, or in-person.
    Create an account on our website or through our customer service.
    Contact us with inquiries or support requests.
    Participate in surveys, contests, or promotions.
    Visit our website or use our mobile applications.
    Interact with us on social media.
    Provide information to us in other ways, such as through customer feedback forms.

    3. How We Use Your Information
    We use your personal information for the following purposes:
    Fulfill orders and process payments.
    Communicate with you about your orders, deliveries, and account activity.
    Provide customer support and respond to inquiries.
    Improve our website, services, and products.
    Personalize your experience on our website and with our services.
    Send you marketing communications, including newsletters, promotions, and special offers.
    Conduct market research and analyze customer trends.
    Comply with legal and regulatory obligations.
    Prevent and detect fraud.
    Manage and protect our business.

    4. Disclosure of Your Information
    We may share your personal information with:
    Third-party service providers: We may share your information with third-party service providers2 who assist us with order fulfillment, payment processing, shipping, marketing,3 data analysis, and other business operations (e.g., shipping carriers, payment processors, marketing platforms).
    Business partners: We may share your information with our business partners for joint marketing or promotional purposes.
    Legal authorities: We may disclose your information to law enforcement or other government authorities as required by law or to protect our rights4 and interests.
    Affiliates: We may share your information with our affiliates for legitimate business purposes.

    5. Data Security
    We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use a variety of security technologies and5 procedures to help protect your6 information, such as encryption, firewalls, and access controls.
    6. Your Rights
    You have the right to:
    Access: Request access to the personal information we hold about you.
    Correction: Request correction7 of any inaccurate or incomplete personal information.
    Erasure: Request erasure of your personal information in certain circumstances.
    Restriction: Request restriction of processing of your personal information in certain circumstances.
    Data portability: Request portability of your personal information in certain circumstances.
    Object: Object to the processing of your personal information in certain circumstances.
    Withdraw consent: Withdraw your consent to the processing of your personal information where you have previously given consent.

    7. Children's Privacy
    Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children8 under the age of 13.

    8. International Transfers
    Your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have different data protection laws than your country of residence. We will take steps to ensure that your personal information is protected to the standard required by applicable law.

    9. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time. We will notify you of any material changes by posting9 the updated policy on our website10 and, where appropriate, by other means such as email.

    10. Contact Us
    If you have any questions about this Privacy Policy, please contact us at:
    Tom’s Confectionery Warehouse
    Unit 4/358 Nudgee Rd, Hendra QLD 4011

    E: marketing@tomscw.com.au
    P: (07) 3268 4877